At Limpia Company LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, customer portal, or mobile applications.

1. Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number, and mailing address

• Service Address: Property address and access instructions for cleaning services

• Payment Information: Credit card details and billing address (processed securely through our payment processor)

• Account Information: Username, password, and account preferences

• Service Preferences: Cleaning preferences, special instructions, pet information, and scheduling preferences

• Communications: Messages, feedback, and support inquiries you send to us

2. Information Collected Automatically

When you access our website or applications, we may automatically collect:

• Device Information: Device type, operating system, and browser type

• Usage Data: Pages visited, time spent on pages, and navigation patterns

• Location Data: General geographic location based on IP address (precise location only with your consent for our mobile app)

• Log Data: IP address, access times, and referring URLs

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our cleaning services

• Process transactions and send related information

• Schedule appointments and communicate service updates

• Send promotional communications (with your consent)

• Respond to your comments, questions, and requests

• Monitor and analyze trends, usage, and activities

• Detect, investigate, and prevent fraudulent transactions and other illegal activities

• Personalize and improve your experience

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist us in operating our business (payment processors, email services, analytics providers)

• Cleaning Staff: Service address and relevant instructions are shared with our cleaning teams to perform services

• Legal Requirements: When required by law or to respond to legal process

• Business Transfers: In connection with a merger, acquisition, or sale of assets

• With Your Consent: When you have given us explicit permission

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and regular security assessments. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount and sensitivity of the data, the potential risk of harm from unauthorized use, and applicable legal requirements.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to certain exceptions

• Opt-Out: Unsubscribe from marketing communications at any time

• Data Portability: Request your data in a commonly used, machine-readable format

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of your information. As noted above, we do not sell personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: info@limpiacleaningservice.com